MSCloud broken down in NA
Posted: 18 Aug 2011, 13:03
I will again take the opportunity to state the obvious. Any company that makes itself dependent on a server (=Cloud) completely controlled by others is negligent.
This gets harder and harder to control though because there are so many wonderful applications offered that truly will make life easier. Often you dont even know that the products are depending on clouds.
So the Microsoft CRM (Customer Relation Management) and Office 365 are heavily marketed products depending on the "Cloud".
This is heavily marketed and very understandably so because once you have used those products for a while, Microsoft (in this case) has a great degree of control over your customer relations. Oh the power!
This is by no means Limited to Microsoft it is a common interest for any software producer to obtain the greatest possible level of control.
But Microsoft is newsworthy now because they have demonstrated my point nicely:

There you are as a business leader 2h before the meeting about the biggest contract for your company ever, and you cannot access your customer data
When you desperately try to fix it - pronto! - you are met with confusing write offs:

Yeah right that is what you want to hear in this situation:
Microsoft can probably fix it in September!
Then MS realizes that you are really p... about this and start investigating for real:
All is good then: They are continuing to investigate....
May I suggest a translation for that?
They have no idea what is gong on - and what went wrong!
Meanwhile you are looking at this in your shiny new cloud software:

Good to know then that it is not MS's fault! It is that North American data center.
Have you noticed that those "North American Data Centers" (probably on Windows servers) are never a part of the marketing when you look at those webpages with all those fantastic features that will improve your business?
Well they are and they always will be.......
By the way you were so unprepared to that business meeting that you lost the contract!
Who is to blame?
On this point Microsoft and I agree:
You!
This gets harder and harder to control though because there are so many wonderful applications offered that truly will make life easier. Often you dont even know that the products are depending on clouds.
So the Microsoft CRM (Customer Relation Management) and Office 365 are heavily marketed products depending on the "Cloud".
This is heavily marketed and very understandably so because once you have used those products for a while, Microsoft (in this case) has a great degree of control over your customer relations. Oh the power!
This is by no means Limited to Microsoft it is a common interest for any software producer to obtain the greatest possible level of control.
But Microsoft is newsworthy now because they have demonstrated my point nicely:

There you are as a business leader 2h before the meeting about the biggest contract for your company ever, and you cannot access your customer data
When you desperately try to fix it - pronto! - you are met with confusing write offs:
Tim Beljavskis (@pyrofenix) said that his company was experiencing CRM Online connectivity issues, even though Microsoft support said their servers were up and running. Around 1 PM EST, Beljavskis posted on Twitter that CRM 2011 was down.

Microsoft officials have said that Microsoft is planning to add CRM Online to the company’s hosted Office 365 suite — which currently includes Microsoft-hosted Exchange, SharePoint and Lync — before year-end.
Microsoft has not transitioned many of its existing BPOS customers to Office 365, advising them that they were going to begin that process in earnest in September. But the company has been selling new customers subscriptions to Office 365 since it launched in late June.
Yeah right that is what you want to hear in this situation:
Microsoft can probably fix it in September!
Then MS realizes that you are really p... about this and start investigating for real:
At approximately 11:30am PDT, Microsoft became aware of a networking issue affecting customers of some Microsoft services hosted out of one of our North American data centers. We worked to isolate the issue and we are beginning to see service restoration. We continue to investigate the root cause of this issue,” according to Steven Gerri, General Manager, Global Foundation Services.
All is good then: They are continuing to investigate....
May I suggest a translation for that?
They have no idea what is gong on - and what went wrong!
Meanwhile you are looking at this in your shiny new cloud software:

Good to know then that it is not MS's fault! It is that North American data center.
Have you noticed that those "North American Data Centers" (probably on Windows servers) are never a part of the marketing when you look at those webpages with all those fantastic features that will improve your business?
Well they are and they always will be.......
By the way you were so unprepared to that business meeting that you lost the contract!
Who is to blame?
On this point Microsoft and I agree:
You!

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